Effective Date: January 1, 2026
Last Updated: August 10, 2026

 

ASW Consulting LLC d/b/a Next Level Concierge (“Next Level Concierge,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

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This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, request or purchase our services, or otherwise interact with Next Level Concierge.

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By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

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Depending on how you interact with us, we may collect information such as:

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Information You Provide Directly

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• Full name

• Email address

• Telephone number

• Mailing or service address

• Billing information

• Information about your household, property, travel, scheduling, or service needs

• Information you provide when requesting a consultation or quote

• Information contained in messages, emails, forms, or other communications with us

• Information about individuals for whom you are requesting services, where appropriate

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Service-Related Information

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Because concierge and lifestyle-management services are highly personalized, you may voluntarily provide information necessary for us to perform requested services. This may include information concerning:

• Household preferences

• Scheduling and appointments

• Travel arrangements

• Property access or management

• Family or household logistics

• Vendors or service providers

• Special instructions or preferences

• Other information reasonably necessary to fulfill a requested service

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Please provide only information that is necessary for the service you are requesting.

 

Payment Information

 

Payments may be processed through third-party payment processors. We generally do not directly store complete credit card or debit card numbers on our own systems. Payment information is handled according to the applicable third-party processor's privacy and security practices.

 

Automatically Collected Information

 

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Approximate geographic information

• Date and time of visits

• Referring website

• Website interaction information

 

This information may be collected through cookies, analytics tools, website-hosting technology, or similar technologies.

 

2. How We Use Information

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We may use information we collect to:

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• Respond to inquiries and requests

• Provide quotes, consultations, and concierge services

• Schedule appointments and coordinate services

• Communicate with clients

• Process payments and transactions

• Coordinate with vendors, contractors, and service providers when necessary to fulfill a client's request

• Customize services according to client preferences

• Manage client accounts and records

• Improve our website, services, and customer experience

• Maintain business and financial records

• Prevent fraud, misuse, or unauthorized access

• Protect the safety, security, rights, and property of our clients, employees, vendors, and business

• Comply with applicable laws, regulations, legal processes, and governmental requests

• Send service-related communications

• Send promotional or marketing communications where permitted by law and, where required, with your consent

 

We will not use personal information for purposes materially different from those described in this Privacy Policy without providing additional notice when required by applicable law.

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3. When We Share Information

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We do not sell your personal information as part of our ordinary business operations.

We may share information with trusted third parties when reasonably necessary to operate our business or fulfill your requested services. These parties may include:

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• Payment processors

• Website hosting and technology providers

• Scheduling and appointment platforms

• Customer relationship management systems

• Communication and email providers

• Professional service providers

• Vendors, contractors, and service providers engaged to complete requested work

• Delivery, transportation, travel, or other service providers

• Insurance providers or professionals

• Attorneys, accountants, or other professional advisors

• Government authorities or law enforcement when legally required or reasonably necessary to protect rights or safety

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When we provide information to a service provider, we seek to limit the information shared to what is reasonably necessary for that provider to perform its function.

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Mobile Information and SMS Consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors or service providers where reasonably necessary to provide customer service or fulfill requested services. Text messaging opt-in data and consent information will not be shared with third parties for purposes unrelated to providing or supporting the requested messaging service.

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SMS Messaging & Opt-In. If you choose to provide your mobile phone number and consent to receive text messages from Next Level Concierge, we may send you SMS messages related to your concierge requests, appointments, service updates, customer support, service-related notifications, approval requests, and, if you separately consent, marketing and promotional communications.

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You provide SMS consent voluntarily by checking an applicable, unchecked SMS consent box on our website or through another approved opt-in method. Consent to receive SMS messages is not a condition of purchasing any goods or services.

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Message frequency varies. Message and data rates may apply.

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You may opt out of SMS messages at any time by replying STOP to a message. You may reply HELP for assistance.

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We do not sell or share your mobile phone number or SMS opt-in information with third parties for their own marketing or promotional purposes. SMS opt-in information and consent records are used only for the purposes described in this Privacy Policy and to provide the requested communications and services.

You may contact us at concierge@thenextlevelconcierge.com or 980-300-6521 regarding your SMS preferences or other privacy-related requests.

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4. Information About Other People

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You may provide information about another individual when requesting services on their behalf—for example, a family member, household member, property owner, traveler, or other person receiving concierge assistance.

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You represent that you have the authority to provide such information and authorize us to use it for the requested service.

 

Please do not provide sensitive personal information about another person unless it is reasonably necessary for the requested service.

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5. Cookies and Similar Technologies

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Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support marketing efforts.

 

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

 

Third-party services used on our website may have their own privacy policies and cookie practices.

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6. Third-Party Websites and Services

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Our website may contain links to third-party websites, social media platforms, booking services, payment processors, vendors, or other external services.

 

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of any third-party service you use.

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7. How We Protect Personal Information

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We take reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

 

However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee that information transmitted to or through our website will always be completely secure.

 

The FTC recommends that small businesses use appropriate security controls, limit the information they collect and retain, and consider the security practices of vendors that have access to customer information.

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8. Data Retention

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We retain personal information for as long as reasonably necessary to:

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• Provide requested services

• Maintain business and transaction records

• Meet contractual and legal obligations

• Resolve disputes

• Enforce agreements

• Prevent fraud

• Protect our business and clients

 

When information is no longer reasonably necessary for these purposes, we may securely delete, destroy, or anonymize it, subject to applicable legal, accounting, insurance, or record-retention requirements.

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9. Your Privacy Choices

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Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Request access to certain personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of certain marketing communications

• Withdraw consent where processing is based on consent

• Ask questions about how your information is used or shared

 

To exercise an applicable privacy right, contact us using the information provided below.

 

We may need to verify your identity before completing certain requests.

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10. Marketing Communications

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If you provide your contact information, we may send you information about our services, promotions, updates, or other business communications where permitted by law.

 

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the communication.

 

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications that are necessary to provide services or respond to your requests.

 

11. Children's Privacy

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Our website and services are not directed toward children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate parental or legal authorization.

 

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

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12. Sensitive Information

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Some concierge services may require clients to provide information that is more private or sensitive than ordinary contact information.

 

We encourage clients to provide only information reasonably necessary to fulfill a requested service.

 

Unless specifically requested through an appropriate secure process, please do not submit highly sensitive information—including passwords, financial account credentials, Social Security numbers, complete payment-card numbers, medical records, or similar information—through ordinary website forms, email, text messages, or other unsecured communications.

 

If a service requires particularly sensitive information, we may provide a separate method for securely collecting that information.

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13. Data Breaches and Security Incidents

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Although we take reasonable precautions to protect personal information, no system is completely secure.

 

If we become aware of a security incident involving personal information, we will evaluate the incident and take steps required by applicable law.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

 

When we make changes, we will update the “Last Updated” date at the top of this policy.

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Your continued use of our website after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by law.

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